Mediacom Communications
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Marshalltown, IowaInstallment
User's recommendation: Don’t let a technician ever try to convince you that they can’t run a new line because that is their job!
Cable not coming in no internet
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
Preferred solution: Nothing.
User's recommendation: Complain about the unprofessional nomenclature. This is just inappropriate professional language. Trust me…I’m no prude at all.
You asked for it
User's recommendation: Make sure you have workers with knowledge
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible service
- No pros
Preferred solution: Full refund
User's recommendation: Get someone else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDowned cable wire
Preferred solution: I would like them to remove the downed cable wire from the pole to my house.
User's recommendation: Nope
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fairhope, AlabamaOutage
- Nome
- No customer service
Preferred solution: Full refund
User's recommendation: Avoid Mediacom
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'm pissed because I'm a loyal customer of Mediacom. And I always pay my bill on time. And now I'm having issues with my internet service which I have to do my reports for my homework assignments m
Preferred solution: Apology
Outage paid bill un advance what the ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Des Moines, IowaBilling and cancellation
I received a call from Mediacom collections this morning resulting from my cancellation over 2 months ago. I called to cancel the services, all equipment was returned and they confirmed that I there had not been any activity on my account since my original call.
The problem is that they never cancelled my account when I called. I was receiving notices in email and calls in January about overdue billing. I called at that time (a month ago) and again asked them to cancel. At that time, they agreed that my account should have been cancelled earlier but wasn't.
Nothing was ever said about money that was still owed. All of this has not led to my account being sent to collections and my receiving calls about that! Again I called today to explain the whole deal.
I guess it was a good thing I went with another provider but getting free of Mediacom is still not resolved. NEVER AGAIN MEDIACOM.
- Were the only option locally
- High cost
- Poor customer service
Preferred solution: Price reduction
User's recommendation: If you have other providers available, choose them. Metronet is new to our area and I've received great service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong Installation Date and Can’t Access Account
Hello,
I recently signed up for a mediacom account for internet and specifically scheduled my installation for March 9th. When I checked my confirmation email, they said the installation date will be February 16th.
This is not the date I chose on the website when I was ordering.
When I try to access my account to change the password, I cant get in. It says the account cant be verified, and every time I try to do two factor authentication or say I forgot my password it just redirects me back to the log in page.
This has already left a very sour taste in my mouth about Mediacom and we will be switching to Century Link as soon as this contract is up. Please let me know how I can actually access my account and change the installation date to what I actually selected on the website.
Preferred solution: Access to my account
User's recommendation: Go with Century Link instead
Nonservice
User's recommendation: very worst service provider
Internet service went down.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Customer Service from the Loyalty Department
- Fast internet
- Poor loyalty customer service
Preferred solution: Price reduction
No service for internet
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
We understand the frustration this has caused and I apologize that we've dropped the ball with this. We'd be happy to assist you and clear up any issues you have.Please PM your details on Facebook, DM us on Twitter, or email us at TotalCare at mediacomcc.com.
Once we have that information, we can get the ball rolling on addressing these concerns.Also, if our representatives were able to assist you, let us know by changing the review score. This will help us know where the improvements are.